Regular, Premium, or Prestige
Customers can choose the style and size of delivered products from REGULAR, PREMIUM, or PRESTIGE.
For Flowers and Bouquets:
- Regular — The florist will carefully design the flower arrangement to closely resemble the style and size shown in the product image.
- Premium includes additional foliage, a ribbon, or upgraded wrapping. Depending on availability and artistic discretion, the florist may also add extra flowers.
- Prestige — This selection offers a more luxurious bouquet with more flowers and foliage than the Regular and Premium options. It may also feature decorative elements like wrapping, ribbons, or complementary blooms that enhance the overall look.
For Gifts:
- Regular — Gifts in this category will be delivered as described in their original packaging (e.g., perfumes) or precisely as displayed in the product image (e.g., food baskets, gift sets).
- Premium — This option includes additional decorative touches such as ribbons or wrapping (for perfumes) and may feature extra items in gift baskets or sets to create a more impressive presentation.
- Prestige is the most luxurious option, featuring larger or higher-quality items in gift baskets or sets. Additional embellishments, such as wrapping, ribbons, or complementary items, may enhance the exclusivity and elegance of the gift.
Ukraineflora, in collaboration with local florists in Ukraine, ensures that all flowers and gifts are delivered with the highest level of care and attention. Every effort is made to match the requested product as closely as possible, ensuring timely delivery and exceptional quality.
Substitution and Delivery Policy
SUBSTITUTION
Ukraineflora invites its customers to view real delivery photos on our Facebook page, Flowers and Gifts Delivery in Ukraine, or Photos of Delivery. For more details, please refer to our Substitution Policy for Flowers in Ukraine.
Substitutes may be necessary to ensure timely delivery. We handle each order with the utmost care, ensuring it resembles the requested item as closely as possible. Each bouquet is hand-designed by our florists, meaning variations in color, stem size, and number of buds may occur. The displayed image is indicative; we strive for accuracy but cannot guarantee an identical match.
Flowers
We prioritize the colors displayed online for assorted flower arrangements but may substitute flowers of equal or greater value when necessary. For single-flower bouquets (e.g., roses, lilies, tulips), we aim to match the flower type, but substitutions in color may be required to ensure freshness. For example, red roses may be replaced with deep or light red roses to guarantee the best quality.
If a substitution significantly alters key features (such as changing the color from red to white, changing the size, or reducing the number of stems), Ukraineflora will contact the sender for approval. If we cannot reach the sender and fulfill the order as shown, a full refund will be issued, and the order will be canceled.
Gifts
Due to local availability, gift sets, gourmet baskets, and seasonal compositions may be substituted. Florists may replace unavailable items with equal or superior quality. For example, Swiss chocolate may be replaced with Belgian or Italian chocolate and French cheese with Dutch cheese.
No substitutions will be made for single-item gifts such as perfumes, gift cards, electronics, or boxes of chocolate candies. These items are delivered as ordered. However, minor variations in form or color may occur due to the regional availability of teddy bears, cakes, vases, plants, and balloons.
DELIVERY
For detailed delivery information, policies, and procedures, please visit our Delivery Policy for Flowers in Ukraine.
- Deliveries are typically made between 8 a.m. and 10 p.m. Ukrainian time. We will try to accommodate specific delivery time requests, but timing cannot be guaranteed due to traffic and other factors.
- A single delivery attempt is made. If an arrangement has been scheduled for a specific address and time, changes cannot be made once the order is en route. If no one can receive the delivery, items may be left at the door.
- Customers will receive an email notification upon delivery. If they select an SMS notification, it will be sent to the phone number of the customer (with the correct country code).
- Delivery photos are taken only with the recipient\'s consent. If the recipient declines, no image will be provided, even if requested by the sender. The absence of a delivery photo does not impact the status of the order.
- A full refund is available only if the order has not yet been dispatched. No refund will be issued if the recipient refuses to accept the delivery.
