Terms and Conditions
Products
All items shown on this site are for general guidance only.
FLOWERS—Due to seasonal and local availability, we cannot guarantee that the content of your delivery will always match what is shown on this site. To provide you with the best possible floral delivery, your Ukraineflora florist may substitute one or more items. If there are particular flowers or colors you would prefer to be included or excluded, we will do our utmost to meet your request. Please use the "Special Instructions for order" field during checkout.
GIFTS—If an item is out of stock, a similar product of equal or greater value may be sent rather than disappointing you and missing the intended delivery date.
GIFT CERTIFICATES and ELECTRONICS — No substitutions. If unavailable, we will issue a full refund.
Please ensure that deliveries are made as soon as possible regarding flower quality (freshness, fallen petals, etc.). The recipient has the right to refuse delivery for their own motivation (regarding quality, time, size, color, etc.). We will address the complaint and take the necessary actions to satisfy the recipient immediately.
Delivery
Please review our Delivery Policies. To avoid delivery problems, ensure the correct address and contact details are provided for the intended recipient. Ukraineflora cannot be responsible for delays caused by incomplete or incorrect information and a lack of additional instructions from the customer.
If the recipient is not home, we will attempt delivery to a neighbor or leave a card informing them of the attempted delivery. Suppose delivery fails due to an incorrect address or phone number. In that case, we reserve the right to charge additional costs for redelivery or deduct shipping costs/product wastage/courier return fees from any refund if the order is subsequently canceled.
Delivery delays may occur with third-party locations such as hospitals, hotels, offices, and shops. For such deliveries, the signature of any person authorized to accept delivery on behalf of the organization shall constitute proof of delivery. Our liability for non-delivery shall be limited to replacing the product within a reasonable time.
Shortages/Damages
All claims for Delivery Shortages or Damages must be reported to Ukraineflora within 24 hours of delivery.
Orders
You will receive clear instructions for completing the order form. By clicking the 'Confirm Order' button, you agree to these Terms and Conditions and those appearing elsewhere on the Ukraineflora website, authorizing Ukraineflora to process payment for ordered items.
You must make a full payment before the order is dispatched. We accept all major credit and debit cards through Platon or Wayforpay.com. All checkout pages containing personal information are protected using 256-bit encryption technology.
Ukraineflora reserves the right not to process orders suspected of fraud. In such cases, we'll reach out to the customer for additional information. Order confirmation emails are sent automatically; please take a look at them carefully. We consider ourselves bound by contract only after sending an acceptance email. Orders cannot be accepted from customers under 18 years of age.
Complaints
Ukraineflora is committed to providing the best possible gift delivery service. We will investigate complaints and respond within two working days during non-seasonal periods. (Response times may be longer during Christmas, Valentine's Day, and International Women's Day.) We will inform you throughout the process and give you a replacement or refund for valid complaints. This does not affect your statutory rights as a customer.
Please notify us of dissatisfaction within 24 hours of delivery and retain the item concerned. Quality complaints cannot be investigated if made later than five days following delivery. All items are perishable and cannot be returned under distance selling regulations.
Limitation of Liability
Ukraineflora will not be liable for any damages, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in contract, negligence, or other tortuous action, arising from website utilization.
Disclaimer
Ukraineflora does not warrant that website functions will be uninterrupted or error-free, that defects will be corrected, or that the site or server is free of viruses or bugs. The site and all information, including names, images, pictures, logos, and icons regarding Ukraineflora's products and services (or third-party products and services) are provided "as is" and "as available" without warranty of any kind, whether express or implied.
Privacy Policy
We are committed to protecting your privacy. Your information will only be used to process orders and provide service. We will never share confidential information with third parties and will not email you without consent.
General
Ukraineflora reserves the right to supplement and amend these Terms and Conditions. Customers are responsible for reviewing them when using the website.
To Right Holders
If you find your intellectual property (photos, videos, text, etc.) illegally published on this website's pages, please get in touch with us to resolve the issue.