Terms and Conditions
Products
All items shown on this site are for general guidance only. FLOWERS - Due to seasonal and local availability, we cannot guarantee that the content of your delivery will always match identically what is shown on this site. To provide you with the best possible floral delivery, your Ukraineflora florist may substitute one or more items. If there are particular flowers or colors you would prefer to be included or even excluded, we will do our utmost to meet your request. Please use the “Special Instructions for order” field during checkout. GIFTS - Should an item be out of stock, a similar product of equal or more excellent value may be sent rather than disappointed and miss the intended delivery date. GIFT CERTIFICATE and ELECTRONICS - no substitutions. If you are unavailable, we will issue a full refund.
Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon delivery to the recipient will not be accepted. The recipient has the right to refuse to receive the flowers with her/his motivation (regarding quality, time, size, color, and so on) - we shall follow the complaint. We will substitute or take other necessary actions to satisfy the recipient immediately.
Delivery
Please check the Delivery Policies. Please ensure the correct address and contact details are provided for the intended recipient in case of any delivery problems. Ukraineflora cannot be responsible for orders being delayed by incomplete or incorrect information and no additional instructions on the customer's side. Should the recipient not be home, we will attempt to deliver to a neighbor or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the recipient's correct address and phone number are provided. If an attempted delivery fails (such as the wrong address or phone number specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently canceled. There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices, and shops. In the case of delivery to such locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery. Our liability for non-delivery of the products shall be limited to replacing the product within a reasonable time.
Shortages/Damages
All claims for Delivery Shortages or Damages must be reported to Ukraineflora within 24 hours of the delivery moment.
Orders
You will be given clear instructions on completing the details required on the order form. By clicking on the ‘Confirm Order’ button on the order form, you consent to be bound by these Terms and Conditions and those appearing anywhere on the Ukraineflora website and authorizing Ukraineflora to take payment for the item(s) ordered. Full payment for all items purchased through this site is required before your order can be dispatched. We accept all major credit and debit cards through FONDY.IO or Wayforpay.com - credit card processors. All checkout pages containing personal information are protected using 256-bit encryption technology. Ukraineflora reserves the right not to process an order if it believes the credit card transaction may have been fraudulent. Under such circumstances, the customer will be contacted to obtain further information. An email will automatically be sent confirming that your order has been received and is being processed; please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail. Orders cannot be accepted from customers under the age of 18 years.
Complaints
At Ukraineflora, we fully commit to providing you with the best possible gift delivery service. Ukraineflora will investigate your complaint and endeavor to respond within two working days at non-seasonal times. (Christmas, Valentine's Day, and International Women’s Day may take longer). We will keep you informed throughout the complete process, and if we are satisfied that your complaint is genuine, a replacement or refund will be given. This does not affect your statutory rights as a customer. If you are dissatisfied with the service you have received, please notify us within 24 hours of delivery and retain the item concerned. Complaints about quality cannot be investigated if made later than five days following the delivery date. All these items are perishable and cannot be returned under the distance selling regulations.
Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon delivery to the recipient will not be accepted. The recipient has the right to refuse to receive the flowers with her/his motivation (regarding quality, time, size, color, and so on) - we shall follow the complaint. We will substitute or take other necessary actions to satisfy the recipient immediately.
Limitation of Liability
In no event will Ukraineflora be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in the action of contract, negligence, or other tortuous action, arising out of or in connection with the utilization of the site.
Disclaimer
Ukraineflora does not warrant that the functions contained on the website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos, and icons regarding or relating to Ukraineflora and its products and services (or to third-party products and services) are provided "as is" and on an "as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
Privacy Policy
We are committed to protecting your privacy. We will only use your information to process your order and provide the best possible service for you. Furthermore, we will never share your confidential information with any third party and will not e-mail you in the future unless you have given us your consent.
General
Ukraineflora reserves the right to supplement and amend these Terms and Conditions. It is the customer's responsibility to review them when using the website.
To Right Holders