Quality and Services Guarantee

Our Guarantees

Ukraineflora was born out of a deep personal connection to Ukraine. Two best friends, one living in the USA and the other in Ukraine, decided to combine their experiences, resources, and a shared passion for their respective countries. In 2007, they founded Ukraineflora, a company dedicated to providing people from all over the world with the services for flowers and gift delivery in Ukraine that they and their recipients truly deserve.

Brand. The team at Ukraineflora has been working with passion and complete dedication to providing high-quality services to all customers since 2007, using the brand name Ukraineflora.  So, we honestly and proudly can tell you that our name, Ukraineflora, is the one you can trust, and it guarantees excellence. You will not find any adverse report about our company over the Internet, and you can be sure that you will never see it, as we shall do our best to provide complete customer satisfaction in everything we do.

Customer support—you can call, visit, chat, or Skype with us anytime you want. We are open to communication. Our phones and addresses have remained the same since 2007. Just test us, and you will see that we are always here for you and your requests. We can deliver your feelings to Ukraine with flowers and premium-quality gifts.

Safe and Secure Payment.  We provide a secure checkout process. Yes, secure payment via credit card or PayPal is your best guarantee that your order will be done in the best possible way. If we do not place your order, you can demand a refund or make the chargeback. Yes, this is very simple, and no more words are needed - ask for your money back from FONDY.IO or Wayforpay.com, our credit card processors, or PayPal. Tell them that your order was not done, and you will have your money back. We could do nothing about it if we did not place your order properly. But we are sure it will never happen. More about secure payments and systems that we use are Secure Payments in Ukraine.

Free photos or videos of delivery. We are providing this service free of charge, and it is one more piece of evidence for you that your order was correctly placed and that all the items you ordered were delivered. It is also your chance to see the flowers and gifts we offer. 

Fresh flowers and fresh foods only. OK, here you can read words only, and no proof can be given to you; we are to tell you that we deliver fresh flowers only. As you can see from our catalog and the list of arrangements we provide, we don't offer an extensive choice of flower arrangements for delivery. This is because we live in the real world, and our florists work with the flowers imported to Ukraine and retail delivered to all cities regularly.  We do not have pre-made flower arrangements. We do a new bouquet every time we get an order from the customer, just 1–2 hours before actual delivery to the recipient. The same situation is true with food baskets. All the products are bought, arranged, and packed just before the delivery. 

We do not save on flowers and gifts. Yes, it is accurate and makes us different from most of the flower delivery services in Ukraine. Just look closer - even if the price for the red rose is the same as we propose, nobody will be able to write to you about the exact size of the roses for delivery. The difference is in the price. More miniature roses (50-60 cm) cost much less than roses with 70-80 cm stems (the ones we use in most flower arrangements). We also deliver from the Netherlands or Ecuador imported large roses, and these roses are more expensive.  Food basket delivery is our other distinctive feature. We do not save on products, fruits, cheeses, or the chocolate we put into the baskets for delivery. Honestly, we have several customers who order our baskets for their relatives and loved ones in Ukraine for delivery on a regular basis because recipients tell them the truth - they do love what we put inside as it is quality, tasty, and expensive food. 

You probably still have some questions about guarantees, or we missed something. Please do not hesitate to contact us anytime. We shall be glad to hear from you, even if you call us to ask how the weather is in Kyiv or Odesa right now. 

Since you have read this article to the end, we recommend you also read our article in the News Section of our website. It will help you make or not make orders on the Flowers and Gifts Delivery website. There are many hints and tips. Please read Trust and Reputation in Flowers Delivery in Ukraine.