Change or Cancel an order

How to change or cancel the order

This is the step-by-step instructions for when the customer decides to change or cancel the order for flowers or gift delivery in Ukraine. We love our clients and are glad when we get an order and start executing it at once. But everything can happen in this life (well, another type of expression should be used here, but our customer support manager, Mr. Raccoon, did not allow us to place it here). If the customer decides to change or cancel the order:

We're here to assist you if you wish to modify your order before it's shipped. However, once your flower bouquet or gift is in transit or has been delivered, we cannot make any changes. We appreciate your understanding and cooperation in this matter

For any order changes or cancellations, please contact us as soon as possible. You can do this via our online chat (located in the bottom right corner), email ([email protected]), US phone +19196944069, Ukraine phone   +38-0677088480, or Viber/WhatsApp +38-0677088480. We recommend using email to ensure clear communication.

If you want to cancel the order, it is easy to do if several conditions are met:

1) If you ordered flowers, and we have not made flower arrangement yet (there are 2–3 hours as a minimum before the delivery, but since only we and the recipient know the time of delivery, please consider it)

2) If products for the food basket, chocolate, perfumes, soft toy, or any other gift have been already bought or prepared  (usually it happens 12–24 hours before the delivery time as a minimum) 

3) If our delivery manager is already on a route for delivery with your order (sometimes our manager has to leave for another town 5–6 hours before the delivery)

In other words, if there is time and possibility for order cancellation, please contact us immediately, and we will make a full refund. What kind of guarantees do we give? We have never had any chargebacks. We are always honest and responsible with our customers, the ones we love and appreciate.