How to Change or Cancel the Order
This is a step-by-step guide for customers who wish to change or cancel their flower or gift delivery order in Ukraine. We love our clients and are eager to start executing orders immediately. Life is unpredictable (our customer support manager, Mr. Raccoon, has advised discretion regarding more colorful expressions).
We're here to help you if you'd like to change your order before it's shipped. However, once your flower bouquet or gift is in transit or has been delivered, we cannot make any changes. We appreciate your understanding and cooperation in this matter.
Contact Methods
For any order changes or cancellations, please get in touch with us as soon as possible through one of these channels:
- Online chat (bottom right corner)
- Email: [email protected] (recommended for clear communication)
- US Phone: +1 (205) 831-0044
- Ukraine Phone: +38 (067) 708-8480
- Viber/WhatsApp: +38 (067) 708-8480
Order Cancellation Conditions
You can cancel the order if the following conditions are met:
- Flower Arrangement Status:
The flower arrangement has not yet been created. Typically, this means you have 2-3 hours before delivery. Just so you know, only we and the recipient know the exact delivery time.
- Gift Preparation:
Products for the food basket, chocolate, perfumes, soft toys, or other gifts have not been purchased or prepared. This usually occurs 12-24 hours before the delivery.
- Delivery Logistics:
Our delivery manager has not yet left for the delivery route. Sometimes our managers must travel 5-6 hours before the scheduled delivery.
Refund Guarantee
If there is time and possibility for order cancellation, please contact us right away, and we will process a full refund. Our commitment to you is absolute:
- We have never had any chargebacks
- We are always honest and responsible with our customers
- We value and appreciate each client