Frequently Asked Questions

Frequently Asked Questions

Before reading our answers to frequently asked questions, please do not forget to visit and read the following information, which can also be helpful for you and have answers to your questions. 

- Flowers and gifts are so beautiful and bright in the product photos. Do you deliver such lovely bouquets? 

 Yes, we do deliver such beautiful and bright bouquets. You can always find the confirmation of these words at Photos of Delivery and Facebook.

What if I don't see my city of delivery on the list of the towns where you operate?  

Just email us at [email protected] and tell us where you want any item from our website to be delivered (of course, if you did not find this city in the form during the ordering process). We are sure we can help you. Many factors influence the cost and ability of delivery. Just email us, and we will give you a complete picture - it works fast. Give us a chance to make a special surprise for your beloved person who lives in the city out of our website list.

Do you guys do deliveries on Sundays, holidays, or New Year's Eve in every city in Ukraine? 

We work on Sundays in most cities where we operate by default. Still, we would greatly appreciate it if you ask us beforehand about the possibility of delivery on Sunday (or leave us the option of delivery on Saturday or Monday). We deliver on holidays at the right time to meet our customers' needs. Yes, we can deliver to every city in Ukraine. We can deliver to places other companies or flower internet shops cannot! A complete list of the towns of delivery is right on this page - list of the Cities Page. If you do not see your city of delivery there - contact us. Yes, we can!

How will I know that you have delivered my order? How can I be sure that you delivered it to the right person? 

Just after the delivery has been achieved, we will send a short notice to your email. When preparing the delivery, we confirm the recipient's name, surname, and address (compared with the one you provided); in some exclusive cases (for example, delivery of costly items like iPhone or iPad), we ask the recipient to show the passport. Most of the recipients accept it as usual and never have any complaints. Also, sometimes (if the recipient does not mind), we take photos of the delivery and send them to the sender.

- I have requested a picture of the delivery and even insisted on one, but you did not send me anything. Why was that? 

After the delivery, we ask the recipient to take a photo of the sender with the items ordered. It is up to the recipient whether to agree to pose or not. If no photo was sent to you, the recipient refused to pose. Please respect this decision.

- Are the foods in baskets fresh? Are flowers in bouquets fresh? 

Our Policy article states that we do not have pre-made or prearranged food baskets or flower bouquets. We create every basket with just-bought products; our florists take the freshest flowers from the fridge and compose the bouquets for your recipient. It works just like something is made for you before your eyes, given to you, and you present it to your lady, for example. So, we take your place and do it for you. 

- Why don't you deliver 12 stems roses bouquets? No dozens. Why? 

It is simple. In Ukraine, it is a sign of bad luck to present the lady with an even number of stems in a bouquet. Furthermore, it is a wrong sign. Do not ask us to do so. Well, it's just Ukrainian traditions. 

- Sometimes I see that you deliver tulips, sometimes not. Why is that? 

Tulips are seasonal flowers, even though we use only imported blossoms from the Netherlands. This is why we propose tulips for delivery, mainly from January to May. The same idea works for several other flower types, but we suggest the right substitution. Our florists are professionals who can create romantic, elegant bouquets without problems. 

 - You deliver cakes. They look great. But some of them are so expensive! Why is that? Are they tasty? 

There are two options for buying a cake in Ukraine. The first option is to buy ones made in supermarkets or large bakeries. They produce and sell massive products like the cake "Kyivskiy" or "Praha". Another option is the cakes created by private bakeries, such as French ones. They propose in some way exclusive cakes - expensive and also tasty ones. So, if you see the fancy cake on our website - this is the one from the last option - made in a private small bakery. Of course, it is not that such bakeries exist in all cities where we operate, but there are some in large cities like Kyiv, Odesa, Kharkiv, and Dnipro. Please ask before ordering. 

- What are the conditions for me to have my money back? 

There are three big reasons why we are giving you your money back. First one - you changed your mind and canceled the order before the order was made (or actual preparations were made; for example, a premium basket of foods and wines was collected and prepared for delivery in 2–3 hours, and then the customer changes his mind - sorry, but we shall not give you money back). The second one is that we can not reach the recipient, or the recipient hides from us (yes, such things happen, and some ladies play games). Then we refuse to deliver and give you your money back. The third one - the bad quality of the flowers at the very time of delivery and notification about it from the recipient and our inability to replace the flowers immediately (it never happened, but just in case, we have decided to add this reason here too). Please note that small administrative and transaction fees may apply for the first two reasons. 

I have a personal question for you guys. Can you help me with my delicate order? 

Yes, sir, we can help you and will do our best to place your order. Just go to Contact Us and contact us, and we will write back immediately. 

 I need a delivery to be made on the exact date and time. Can you provide such a service? 

Yes, Sir, we can do this. Just enter your instructions in the "note for order" field, and we will follow them. This service is free of charge. 

I have ordered delivery on a particular date, but I want to make the delivery earlier or later than that date. How can I change the date? 

It's easy. Just email us and tell us when you'd like us to deliver.

- Can I place the order by phone?

Sorry, but we do not accept phone orders. It will be much faster if you order online than if you tell us your address, phone number, and other important information by phone. Though, you are welcome to call us anytime with any questions. All the ways to contact us  - are here Contact Us 

- How can I change my order? 

 Just visit Contact Us and contact us, and we shall make the changes immediately.