Frequently Asked Questions

Q: Are your flowers and gifts as beautiful as the product photos?

A: Yes, we deliver such beautiful and bright bouquets. You can see delivery confirmations on our Photos of Delivery page and Facebook.

Q: Are the foods in baskets fresh? Are flowers in bouquets fresh?

A: We don't have pre-made food baskets or flower bouquets. Every basket is created with freshly bought products, and our florists compose bouquets using the freshest flowers from refrigerated storage. It's like having something made right before your eyes.

Q: Why don't you deliver dozen-rose bouquets?

A: In Ukrainian tradition, giving an even number of flowers is unlucky. We respect this cultural custom.

Q: Why are tulips not always available?

A: Tulips are seasonal flowers, even though we use imported blooms from the Netherlands. They're primarily available from January to May. For other times, our professional florists can suggest beautiful alternatives.

Q: Why are some cakes so expensive?

A: We offer two types of cakes: mass-produced ones from supermarkets/large bakeries (like "Kyivskiy" or "Praha") and exclusive cakes from private French-style bakeries. The latter are more expensive but offer premium quality. These specialty bakeries are mainly in large cities like Kyiv, Odesa, Kharkiv, and Dnipro. Please inquire before ordering.

Q: What if my delivery city isn't listed?

A: Email us at [email protected] with your desired delivery location. We can often arrange deliveries beyond our standard service areas. We'll quickly assess factors affecting cost and delivery possibilities.

Q: Do you deliver on Sundays, holidays, or New Year's Eve?

A: We work Sundays in most cities by default, but please check availability beforehand. We deliver on holidays and can reach places other companies can't. Check our list of Cities Page or contact us for unlisted locations.

Q: How do I know my order was delivered correctly?

A: We send email confirmation after delivery. We verify recipient details against the information you provided, and for high-value items (like iPhones), we may request ID verification. We can also send delivery photos if the recipient agrees.

Q: Can I place orders by phone?

A: We only accept online orders for efficiency, but you can call with questions. Visit our Contact Us page for all contact methods.

Q: Can I specify the exact delivery date and time?

A: Enter your timing requirements in the "note for order" field. This service is free.

Q: How can I change my order or delivery date?

A: Contact us through our Contact Us page for immediate assistance with any changes.

Q: What are the conditions for refunds?

Refunds are available in three cases:

• Order cancellation before preparation begins (administrative fees may apply)
• Unable to reach or deliver to the recipient (small transaction fees may apply)
• Poor flower quality at delivery time with immediate notification (full refund if immediate replacement isn't possible)