Service and Quality

Quality and Service

Service and quality are our top priorities.

We work with the best flower wholesalers in Ukraine. We guarantee high-quality services.  The motto of our company “Official Supplier of LOVE”  is the rule for all our workers.

Polite, respectful, responsible, and highly qualified staff members are working on a 100% satisfaction guarantee for the customer as well as for the recipient. If there are particular flowers or colors that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the contact us or field "Special Instructions for Ukraineflora" when doing a checkout of your order.   

We will deliver your warmest feelings with unique bouquets and sweet gifts. Yes, every bouquet ordered on our website is a floral arrangement created by our experienced florists, especially for you and your recipient. We are responsible for our work, as the best reward for our work - is an opportunity to deliver your feelings to your special people and thus to you as well!

We deliver flowers on time

If necessary, we can deliver your order at the earliest possible date.  Delivery in Kyiv can be made within 2-3 hours if requested before 18:00 (6 pm). Delivery in other cities and towns where we operate can be made in less than 24 hours.  We shall do our best to have your order delivered on time. When ordering with us – your satisfaction and smile are guaranteed, and your unique feelings are provided.

Quality of Flowers

We guarantee the quality of flowers when delivering them, though we can not guarantee their freshness and long life after flowers are delivered, as it is the recipient's responsibility. All flowers are unique and have specific demands. 

Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon delivery to the recipient will not be accepted.  The recipient has the right to refuse from receiving the flowers with her/his motivation. Motivations can be about quality, time, size, color, and so on - we shall follow the complaint and will do the substitution or other necessary actions to satisfy the recipient in the soonest possible time.