About Us. Info about Ukraineflora

About Us

We are a Ukrainian company with a representative office in the USA and sales branches in Ukraine. Ukraineflora (formerly Kievdelivery) presents and accepts orders for its services on its websites, Ukraineflora.com and UAflora.com. We will be happy to provide you with an exceptional level of customer service and security at the level of the best American companies.
We do not have pre-made flower arrangements or food/fruit baskets available for delivery in our salons. Our florists create a new bouquet from the freshest possible flowers just before the delivery, so your recipient gets the best of you (and this is why we do need the phone number of the recipient to arrange the delivery and this is why, very seldom though, we recommend our customers to make a choice with other flowers in arrangements because it is not the season or there are no fresh flowers of this or that kind).
When ordering flowers on our website, you can be 100% sure that your recipient will get fresh, beautiful flowers, just like the ones that you would. The same rules apply to gifts, foods, fresh fruits, cakes, and chocolate delivery. The central statement is "Quality and freshness is our top priority." Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon delivery to the recipient will not be accepted. The recipient has the right to refuse to receive the flowers with her/his motivation (regarding quality, time, size, color, and so on) - we shall follow the complaint. We will make the substitution or other necessary actions to satisfy the recipient as soon as possible.
We create and deliver flower arrangements and gifts in the cities of Ukraine. You are welcome to check the full list of cities of delivery. If you need advice or inspiration in choosing the right flower bouquet for your special person living in Ukraine - please read our great article TOP 10 Bouquets in Ukraine.
We do FREE DELIVERY when a certain amount per total order with all discounts included is reached. More about it here - Free Delivery
We charge a 10 USD courier hand door-to-door delivery fee for orders within larger metropolitan areas. From 14 USD - for cities and villages within 35 km distance from larger urban areas. From 24 USD - 35–100 km from larger metropolitan areas. You will see the delivery fee when choosing the delivery city. 
Some areas may require extra handling charges—please be ready for that, and you will be notified about it after you make the request. If you do not agree with our delivery fees, we shall issue a full refund at once. This applies to deliveries to areas outside the above-listed areas, cities, and towns. Our courier may have to drive more than 100 miles to personally deliver your order.
Our floral arrangements are professionally assembled by a florist, utilizing only the freshest flowers available. Our commitment to providing you with exceptional customer service means that when you send flowers or gifts using Ukraineflora you have the assurance that your particular feelings will be delivered in the best manner possible. We are proud to share that our efforts to make our prices the most affordable in the Ukrainian market have been successful. Our list of free-of-charge services brings added value to the overall customer satisfaction with our products and services. Ukraineflora always welcomes testimonials and comments from our clients, letting us know what kind of service and quality of products we provide. We would love to receive your feedback so we may continue improving and offer you the shopping experience you deserve. If you have a specific question or comment about Ukraineflora or the products/services provided by Ukraineflora, please feel free to contact us anytime.
Contact Us
We are here to work for you and all our customers. We love our regular customers, but most of all - we love our NEW and FUTURE customers. But you may have some questions. Please get in touch with us by every possible means - we are for you 24 hours, almost every day (it can happen that nobody will be alive after a great fun New Year Party, so please excuse us, but as for all other days - you will get the answer for sure). Please ask any questions, and tell us everything you want - we love to hear from you. You and your feelings are the ones we are working on! Look in the bottom right corner if you like communication or want to ask. See the sign inviting you to chat with us - you are welcome to do so if you want to. Or click it and leave your message and have the answer at once (if we are online) or a little later (if we are offline, please do not forget to leave your email address so we can contact you back).

Phone (24/7, English/Russian speaking) +19196944069 (USA);
Phone (24/7, Ukrainian/Russian/English speaking) +38-0677088480;
Ukraine / Main Office /
21-b Verkhovnoy Rady Blv, Apt 37, 02192, Kyiv, Ukraine