Order Process Instructions
This is a step-by-step guide for making and paying for an order by Visa or MasterCard credit card (a PayPal payment option is also available).
1) Please make your choice with a bouquet and (or) gift and add them to the cart. You can add or remove items from your cart instantly. Important! You must always have flowers in your order, and the total amount for all orders must be larger than the appropriate amount - please read messages in the CART carefully in case of problems.
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2) Check your cart and click Proceed to Checkout. If you cannot click this button, you need more products in your cart to meet the minimal order amount requirement, or, as it was said, you must always have flowers in your order. Sorry, but it is a rule. You can read more about it in this article: https://ukraineflora.com/page/minimal_order.
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3) Fill in the form. It is a one-page form created to make the process fast, smooth, and convenient for customers. Start with entering the discount coupon code. We regularly update coupon codes. Visit this page: https://ukraineflora.com/page/discounts.
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4) In the first part of the form, the customer enters the recipient's information or where and to whom the order goes. Please choose the city of the delivery - it is vital as delivery fees depend on this factor. Please contact us before placing the order if you do not see the required town for the delivery. Even though we add cities of deliveries regularly as we expand the service area, we still might need to catch some towns in the list. But if you contact us, we will be able to help you. Another critical piece of information we need to know is the recipient's phone number. We do not process orders without the recipient's phone number. Please provide any number you have. Wait to give your phone number at this step.
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5) Every product on the Ukraineflora website has its delivery period. For example, we can deliver most flowers on the same day, but we need 3-4 days to arrange perfume delivery. The delivery date is based on the latest delivery. Customers can also enter the card's text to be translated (if necessary) and supplied with flowers and gifts. Customers can also enter specific instructions about the delivery. Please add any information and instructions you think we must know and follow.
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6) Enter the sender's information. It is crucial that you share your valid, correct email and phone number. We will not use it for spam or selling to other data collection companies. We'll use it only to contact you in case of problems with your order, to send you a copy and confirmation of your order and your payment, and to let you know about the delivery. It is a common issue that customers submit their email addresses with mistakes and then complain about not receiving confirmation from us. Confirmations are sent automatically. Also, please check the spam mailbox in your email account.
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7) Choosing the payment type. Even though we confirm the successful payment with Bank Wire or Western Union payment options, please wait for our letter and manually submit your bank wire or Western Union. Your order will be confirmed for delivery only AFTER you submit manual payment. All credit card, Google Pay, Apple Pay, and PayPal payments are processed automatically, and no additional manual confirmations or payments are required.
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8) At Ukraineflora, we strive to provide services of high quality and meet all the requirements and expectations of our customers and their recipients. To do so, we ask our customers to be aware of the Terms and Conditions, have a complete understanding of the products they order, and know the date of the delivery (in case you make a mistake with the date of delivery - please get in touch with us). Also, we want our customers to recognize their payments for our services when they check their credit card reports. Should you have any issues with credit card transactions connected with Ukraineflora services, be sure to get in touch with us as soon as possible. We will resolve the problem as quickly as possible.
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9) After pressing the button "Make Payment" you will be taken to the page credit card processor, depending on the payment option you have chosen (except bank wire and Western Union). We use the services of the best Ukrainian credit card processors. We have used their services for more than 10 years, and they have recommended themselves as secure, safe, and convenient ways of payment. You can trust them. If you have any questions or concerns, visit their websites or find the contact information before paying.
10) As a result of your successful ordering process, you will receive the confirmation letter. Please review our confirmation letter - if you see any mistakes or need corrections, please contact us. In the confirmation letter, you will get the 4-digit number of your order; it looks like this: #XXXX. Please use it when contacting us with concerns or questions about your order, or when you track its status here.