Delivery Policy
This document outlines Ukraine's delivery policy. For legal details and the complete public agreement between you (as a customer) and Ukraineflora company, visit our Public Offer.
Our Delivery Process
Local flower shop managers will personally deliver your selected flowers or gifts to your specified recipient. We need the recipient's phone number to arrange delivery before our local florists begin preparing flower bouquets, food gift baskets, perfumes, etc. Each bouquet is crafted using carefully selected fresh flowers and arranged with style and originality.
Delivery Procedure
- We receive your order and payment confirmation
- The manager directs your order to the local florist shop
- The local florist confirms the order's feasibility and contacts the recipient to arrange delivery details
- Bouquets and gift baskets are prepared less than 2 hours before delivery
- Personal delivery by the manager, with the recipient's signature and optional photo confirmation
- A confirmation message sent to the customer
Product Substitution Policy
We'll match online colors for assorted flower arrangements when possible, substituting with flowers of equal or more excellent value if necessary. We may substitute colors with or without prior consultation for specific arrangements (e.g., all roses or tulips). Food gifts arrive in freshness-preserving packaging, and all items undergo quality inspection.
Delivery Coverage
We deliver to most locations in Ukraine, with some restrictions in Donetsk, Lugansk, and Crimea regions. While we regularly serve significant cities, please confirm delivery availability for smaller villages (additional fees may apply).
Delivery Fees
No hidden fees — our delivery charges are transparent:
- Large Metropolitan areas: from 10 USD
- Areas 30-50 km from metropolitan centers: from 14 USD
- Areas 50+ km from metropolitan centers: from 20 USD
Free Delivery Policy
We offer free delivery when orders reach specific amounts, varying by location:
- Large cities and areas within 30 km: Free for orders 80-120 USD+ (varies by location)
- Areas 30-50 km from large cities: Free for orders 130 USD+
- Areas 50+ km from large cities: Free for orders 220 USD+
Important Delivery Requirements
Recipient Phone Number Required: We only process orders with valid recipient phone numbers. If you don't have this information, contact us before ordering.
Delivery Scheduling: In the "Special Instructions" field during checkout, request specific delivery times. For major holidays, you can order at least five days in advance.
Same-Day Delivery: This service is available at no extra charge for orders received before 1:00 PM Monday through Friday or Noon Saturday (Ukrainian time, GMT+2).
Delivery Confirmation
Recipients sign upon delivery. We offer FREE photo or video confirmation (optional, subject to permission) emailed to the sender. Confirmation receipt scans are available upon request.
Changes and Cancellations
Orders in transit or already delivered cannot be changed or canceled. To change pending orders, contact customer service immediately with your order number.
Quality Guarantee
We guarantee fresh, beautiful floral arrangements and plants. If recipients are unsatisfied with flower freshness at delivery, please contact us within 48 hours for a replacement or refund.