Delivery Policy
This is information about Ukraineflora's delivery policy. If you are interested in legal stuff and a detailed public agreement between You (as a customer) and Ukraineflora company, you are welcome to visit and read the Public Offer.
How we do the delivery:
The flowers or gifts you selected will be delivered in person by local flower shop managers to the recipient you mentioned when making the order.
We need the recipient's phone number. Only after we make the phone call and arrange the delivery will our local florists start arranging flower bouquets, food gift baskets, perfumes, etc. Every bouquet is made of carefully selected fresh flowers and arranged stylishly and originally.
The procedure for the delivery is as follows:
1) we receive your order and payment confirmation;
2) the manager redirects your order to the local florist shop;
3) The local florist shop manager confirms to the primary office that the order can be done as ordered and tries to contact the recipient to arrange and schedule the delivery at the day, time, and address the customer placed when ordering;
4) Bouquets, food baskets, etc. will be made just less than 2 hours before the delivery;
5) delivery will be made as arranged, in person, by the manager; the recipient will sign the form of delivery confirmation and a photo of delivery will be taken (if only allowed by the recipient);
6) A confirmation message is sent to the customer.
In arrangements of assorted flowers, the colors shown online will be used if possible, even if this means substituting other kinds of flowers of equal or more expensive value. We will make our best flower type for flower arrangements, such as all roses or all tulips, but we may substitute it with another color, with or without prior consultation with the customer. Food gifts will arrive in special wrapping designed to preserve freshness. Each gift is carefully inspected to ensure that it meets our quality standards.
Delivery Policy
We can deliver every item presented on our website to almost every city, town, and village in Ukraine (delivery restrictions in some areas in the Donetsk, Lugansk, and Crimea regions may apply). Even though we can deliver to big cities and metropolitan areas, we welcome you to confirm the possibility of delivery to smaller villages and farms before making the order (additional delivery fees may apply, and you will be contacted accordingly).
There are no hidden service or delivery fees.
We have three types of delivery fees. The first type - is delivered in large Metropolitan areas. The cost starts from 10 USD. Delivery to areas up to 30–50 km from large metropolitan areas costs start from 14 USD. Delivery to areas up to 50+ km from large metropolitan areas - from 20 USD. All pricing, fees, and order total will be disclosed on the Billing and Review step of the checkout process above the "Place Your Order" button.
Suppose the town or village of delivery is out of the main metropolitan areas of Ukraine (for example, a small town 200 miles from Cherkasy). In that case, we shall contact you before proceeding with the order with the request for an additional delivery fee. If you do not accept our proposal – we shall make a full refund at once.
Free Delivery Policy
Ukraineflora provides free delivery per order when a certain amount is reached. The amount depends on the city or area of delivery.
- For large cities, regional centers, and areas within a 30 km radius, the minimal amount for an order with all discounts included for free delivery is 80-120 USD (depending on the city of delivery, you will see the necessary amount during checkout before payment). The usual delivery fee is 10 USD per order if this amount is not reached.
- For towns and areas within a 30-50 km radius of large cities, the minimal amount for an order with all discounts included for free delivery is 130+ USD (depending on the city of delivery, you will see the necessary amount during checkout before payment). If this amount is not reached, the usual delivery fee is 14 USD per order.
- For towns, villages, and areas within a 50+ km radius of large cities, the minimal amount for an order with all discounts included for free delivery is 220+ USD (depending on the city of delivery, you will see the necessary amount during checkout before payment). If this amount is not reached, the usual delivery fee is 24 USD per order.
You will be able to see the delivery cost when you check out. Should you desire free delivery, you are welcome to add more items to your cart, and the right amount for the total order will be recalculated. All the deliveries are made by couriers personally, from hand to hand, from door to door. We ask when it is convenient for your recipient to get your flowers and gifts and deliver them to the requested location at the requested time. Don't hesitate to contact us on the Contact Us page if you have any problems, questions, or concerns regarding your future or have already placed an order.
We accept and proceed with orders with the recipient's telephone number only.
If you do not have the recipient's phone number, please contact us before placing your order, and we will help you with this issue.
The delivery day and time issues.
We welcome our customers to request a specific delivery day and time. Please type it in the Special Instructions for Ukraineflora field during checkout. We will do our best to accommodate your preferences. Please ensure your order information is accurate and complete to avoid delivery delays. We recommend placing your orders at least five days in advance during major holidays.
Same-day delivery is not payable but can be done upon customer request. However, it is possible if the order is received and confirmed before 1:00 PM, Monday–Friday, or before Noon on Saturdays, Ukrainian time (GMT+2). You specify your preferences with Special Instructions for Ukraineflora for your order. Suppose the recipient is unavailable (even though the delivery was arranged and scheduled with the recipient). In that case, we will work hard to deliver your unique bouquet or gift within the time frame you provided in the instructions for your order. We will call the recipient to schedule an appropriate delivery time for this. If the telephone number does not respond, we shall call later every 2 hours.
If we fail to call the recipient before the delivery, we will contact the customer for additional instructions. Depending on your preference, we will either continue the search or refund your money in full.
Delivery Confirmation.
The recipient will need to sign a form upon delivery. Confirmation receipt scans can be emailed to the sender upon request. The courier will ask permission to take the FREE picture or short video as delivery, confirming that it will be emailed to the sender and available for download. This is optional, and either the sender or recipient can refuse to do so.
Order changes and cancellations.
If your order is en route or has been delivered according to your instructions, we cannot change it or cancel it. If you have submitted your order and realize that you need to change something, please contact our customer service department as quickly as possible with your order number.
Quality and guarantees.
We guarantee the delivery of fresh, beautiful floral arrangements and plants. If the recipient is not satisfied with the freshness of your flowers AT ONCE UPON DELIVERY, please get in touch with us within 48 hours of delivery time, and we will either replace the bouquet or refund your money.