Trust and Reputation in Flowers Delivery in Ukraine

Trust and Reputation in Flowers Delivery in Ukraine

Trust is what the whole modern business is based on, and the service of delivering flowers and gifts to Ukraine is no exception. Ukraineflora has existed in the flower delivery market since 2007, and during this time we have repeatedly encountered doubts from customers. Many companies bypass this issue and want to inspire customers with a positive opinion of themselves without providing decent evidence. We stand for honesty and openness, and for us, this is not an empty phrase ...

In order not to be unfounded, we have compiled a list of arguments that prove that Ukraineflora cares about issues of reputation. You can check each item yourself and make sure that Ukraineflora can be trusted.

Ukraineflora Reliability Guarantees

1. Actual domain

Most fly-by-night companies choose domains for faster and cheaper. Companies that have domains of the same name with the service provided and the name of the company acquire it with the thought that they will use them for more than one year.

We acquired the domain back in 2009 and since then have been actively developing the site, without interrupting the process for a minute. You can verify this yourself by entering the address of our website on the domain check website.

2. Actual testimonials and photos of delivery

We don't have a single negative review. Yes, situations can be different, but in each case, we take the client's side and find a way out. As a result, during the entire existence of the company, there was not a single case that the client was not satisfied with the delivery. You can verify this by reading the reviews on the website and on social networks.

When handing flowers, we invite recipients to take a commemorative picture. Photos of the happy owners of nice gifts can be found in the section «Delivery Photos».

3. Real Prices

Most people are used to avoiding unreasonably expensive offers, but too low a cost should be no less alarming. Compare our prices for bouquets and gifts in Ukraine and make sure that our offers are optimal.

We do not charge extra shipping fees. The purchaser pays for the purchase, the recipient pays nothing. For him, this is a gift that will not be overshadowed by talk about finance.

We value our customers because we put a lot of effort into attracting them: we fill the site with relevant content and advertise in a dozen countries at once. Let's be honest, bringing a new visitor to the site and keeping their attention is expensive. We will not risk invested resources in order to earn an extra dollar on the loss of reputation.

4. Self-written, active, developing site

There are services that allow you to make a website literally on the knee. This does not require any special knowledge or a lot of money. These are the resources that unscrupulous companies use. Indeed, why spend money on complex tools if you can use a template solution and hope that an inexperienced visitor does not suspect a trick? This path in Ukraineflora was shallow from the very beginning.

From the first days of its existence, our site differed from many competitors in that it was created from scratch. We thought over every little thing: from convenient usability to unique design. It is expensive, complex, and requires huge resources to keep it up and running. We have chosen this path because we look forward to a long and productive career.

5. Multilingual Website

Our resource is available in three languages - Russian, Ukrainian, and English. Each version has not only unique content, but is also promoted in its own region, and these are separate costs and marketing services. It takes a whole team to keep the site up and running in so many languages. Unscrupulous companies are unlikely to engage in such a complex and costly process.

6. Secure Payment

You can pay with us both through the PayPal service and in other ways, for example, by credit card. The first option is used by many companies - payments through PayPal are easy to link to almost any site, and for this, you do not need to carry out complex manipulations. But the map questions are more complicated. To connect the receipt of funds through a bank card, we passed verification and proved that the site is ready to work with this payment method. This is convenient for the client, but it is also essential proof of the coherence and thoughtfulness of our service.

7. Invoices for Corporate Clients

We provide a set of documents, which contains a complete list of goods, their quantity, price, terms of payment, and delivery. They contain information about the sender and the recipient, which confirms the relevance of the transaction and guarantees a refund.

8. Genuine Money Return

We are ready to return the money if the addressee received a defective product or the order was not completed for some reason. Refunds will be made in full and without any wrangling on our part.

If you made a payment via PayPal, then the money will be returned to your account within a few days (you will receive the exact information from our operator). If the payment was made through a bank card, then you will need to write a statement at the bank, after which the funds will be credited to the bank account within 5-10 business days. This is a normal official practice for all large firms that do business on the Internet, and we will try our best not to disappoint you.

9. SSL Certificate Availability

On our website, visitors enter personal data and payment details, which is why customer security issues are a priority for us. We use SSL certificate, which transmits data over a secure protocol. Using our service of delivery of flowers and gifts in Ukraine, you can be sure that your data will not get to third parties.

10. Antivirus and Security Confirmation

There are no viruses or other malware on our site.

11. Open Information about the Ukraineflora Ownership

You can make sure the company is owned by a real person who is responsible for their business. You can read about it in "Public Offer". To get to know Ukraineflora better, we suggest visiting the page "Our Company".

12. Customer Support

Would you like to know more about payment or refund terms? Our online support team will answer all your questions. These are no bots, but real people who are trained and receive a real salary. They do not give template answers but approach each client individually. Contact our team in any convenient way from those listed in the "Contacts" section to get individual advice and allay any doubts.