Dear Customer.

It has been more than nine months since the war in Ukraine started. Together with all the people of Ukraine, we are struggling and surviving.

We continue to provide our services in almost all cities of Ukraine. The list of cities is changing (thanks to the Ukrainian Army, it is only getting more prominent). However, there are still some cities and towns where we cannot restore our operations. If you want to be sure about the delivery in this or that town, drop us at [email protected] or via WhatsApp or Viber (visit the Contact Us page for details), and we will confirm availability. If you want to check, you are welcome to place an order; if there is no possibility, we will refund you as soon as possible.

We want to ask all of our customers, former and new ones - we work hard to deliver exactly what you have ordered and precisely at the time you need to. But it is a war! We are having air raids, rockets, bombs, no electricity for hours, no water, and road and border closures. So, we ask for your understanding and patience when there are delays or exchanges in the list of foods, items in the baskets, or any other items and services. We have to write it, as some customers do understand it, but some customers do not understand or do not want to understand that we have WAR and some possible problems. If some items are unavailable, or we have trouble delivering everything in the usual way, we are making a full or partial refund.

Please remember that every order helps florists and delivery managers survive. Please let us know if you want to donate to the Ukrainian Army or to people in need. We will help you, cover all transaction fees, and ensure your money arrives at the recipients. In the same way, we still ensure your feelings are being delivered in Ukraine, right?