Product Information
Impress your special lady with this tempting collection of the finest gourmet chocolates. Enjoy an irresistible assortment of truffles, chocolates, and gourmet cookies—one melt-in-your-mouth surprise after another.
- A basket is included in the cost. The food basket is shrink-wrapped additionally.
- We deliver fresh products only.
- Depending on regional or seasonal availability, some items in the basket can be substituted.
- Same-day product delivery, return, and exchange is unavailable.
The basket with delectable foods is delivered in charming holiday packaging. And let's not forget: the Ukraine flowers mix will be a heartfelt addition to your order, helping to convey your feelings to the recipient in their full glory. Don't miss the chance to add your personal touch with a free card and message delivered with your order.
Regular, Premium, or Prestige
Customers can select from three available options for the style and size of the products delivered: REGULAR, PREMIUM, or PRESTIGE.
For flowers and bouquets, there are the following options available:
- Regular — florists will carefully craft the flower arrangement to closely mirror the style and dimensions in the picture on the product's page.
- Premium — This option allows the florist to exercise their expertise, potentially including additional foliage, a ribbon or wrapping, and even increasing the number of flowers. The specific flowers and the number of stems added may vary, ensuring a unique and personalized arrangement based on local availability and the florist's discretion.
- Prestige — this option ensures a bounty of flowers and foliage compared to the Premium and Regular choices. Additionally, it may include extra enhancements such as wrapping, ribbon, or complementary flowers and greens that might not be visible in the photograph but perfectly complement the overall style of the product.
For gifts, there are the following options available:
- Regular — With this selection, gifts will be delivered in their original packaging (perfumes) or as presented in the product description and shown on the picture (food and gourmet baskets, gift sets, etc.), providing a straightforward and cost-effective choice.
- Premium — customers who select this style can expect the gifts to arrive with additional ribbon or wrapping (for perfumes) and even extra items included (for baskets and sets) to create a more significant impression and deliver excitement and unique feelings.
- Prestige—This option ensures larger or better-quality items in the baskets or gift sets and foliage compared to the Premium and Regular choices. Additionally, it may include extra enhancements such as wrapping, ribbon, or complementary items. The name says it all—with this option, your gift will look more prestigious.
Ukraineflora and affiliated local florists in Ukraine do everything they can to make sure your flowers and/or gifts are delivered precisely as requested. Please keep in mind that in each instance, the utmost care and attention are given to ensure that your gift is as similar as possible to the requested item and is received promptly.
Substitution and Delivery Policy
SUBSTITUTION
Ukraineflora invites its customers to visit and check the real delivery photos on our Facebook page Flowers and Gifts Delivery in Ukraine, or on Photos of Delivery. Please refer to the Substitution Policy for Flowers in Ukraine for more details, explanations, and cases.
There may be occasions when you must ensure your arrangement is timely. Please don't worry; we handle your order with the utmost care and attention, trying to resemble the item you requested as closely as possible. Each bouquet is hand-designed by our florists, so the exact color, size of the stems, and number of buds may vary. The image displayed is only indicative. Although we make 100% efforts to match the image displayed, the actual product delivered may vary in shape or design according to the availability.
Flowers.
In the case of assorted flower arrangements, we prioritize using the colors displayed online whenever possible. This may involve substituting other types of flowers that hold equal or more excellent value. We will try to match the specific flower type for unique flower arrangements, such as those comprised solely of roses, lilies, or tulips. However, we may need to substitute with a different color while maintaining the overall aesthetic. For example, we will make every attempt to match the flower type for rose arrangements. Still, we may substitute with another color or shade of color (for example, to ensure the freshest roses available are delivered, we may provide light red roses or deep red velvet roses and not simply red roses as presented on the product’s picture).
Should the possible substitution affect more essential features (for example, color from red to white, the size of the flowers, or a smaller quantity of stems), Ukraineflora will contact the sender by all the means provided for future instructions. If the company fails to contact the sender and arrange the delivery of the ordered item, as shown in the picture and the description, a full refund will be issued, and the order will be canceled.
Gifts.
The policy of possible substitutions or changes for gifts applies to complex gifts, such as food and gourmet baskets, gift sets, Christmas compositions, etc. Due to the local availability of some items included in the gift, local florists have the right to replace the items in the baskets with items of the same quality and type in the same or more expensive price range. For example, Swiss chocolate can be replaced with Belgian or Italian chocolate; French cheese can be replaced with Holland-made cheese, etc.
We do not make any substitutions for single gifts, such as perfumes, gift cards, electronics, and boxes of chocolate candies. We'll make sure to deliver as ordered. For items like teddy bears and stuffed animals, cakes, vases, plants, and balloons, substitutions with slight differences from those presented in pictures in form and colors are possible only due to local availability.
DELIVERY
For detailed information about the delivery, instructions, procedures, and policy, please visit our Delivery Policy for Flowers in Ukraine.
- Deliveries are usually made between 8 a.m. and 8 p.m. Ukrainian time. However, should the recipient require other delivery times, we make the utmost efforts to follow the desires of your particular person in Ukraine. Should the sender require a specific delivery time, we will try our best to do so, but we can not guarantee it due to the complex traffic and other conditions.
- A delivery attempt will be made only once. If a flower bouquet and gift delivery were arranged with the recipient for a specific address, time, and date and are on the route, they cannot be changed afterward. We will leave the delivered items at the door if no one can receive them under prearranged conditions. We will accept this order as delivered.
- You will receive an email notification about the delivery of your order. If the option is chosen and the phone number is entered correctly with the country code included, an SMS message will be sent to the customer's phone number.
- Pictures of the delivery are taken with the permission of the recipient only. Even if the customer requested a picture of the delivery, but the recipient refused to pose with a bouquet or gift, the photos would not be taken. The availability of delivery pictures does not affect the order's status.
- We will issue a full refund upon the customer's request if the order is not en route to the recipient. Please note that no refund will be made if the person at the delivery address refuses to accept the delivery.